Extension Problems
Problems with the browser extension, including connecting with the desktop app, reading job postings, and working with application forms.
Extension Problems
- The extension cannot reach the desktop app - Start the desktop app and leave it running, then reopen the extension popup. It connects to the app on your computer, so the app has to be open.
- No form fields were detected - Open the actual application form page rather than the job description, then choose Rescan Form. Some forms load their fields in stages.
- Something behaves oddly in the popup - Transient problems - a stale job still showing, a button that does nothing, or a form that will not autofill - usually clear up if you reload the page and reopen the extension. Hard-refresh the page, then reopen the popup, and the extension reconnects to the desktop app.
- A captured job looks wrong - Open the application in the desktop app and correct the fields. The next document you generate will use the corrected details.
Still stuck?
Send us the details from the support page, including the app version shown in Settings under About, the operating system, and what you were doing when the problem appeared. Support requests reach a person, and the more context you include, the faster we can help.