Troubleshooting
Look up an error message, or work through the problems by area.
Desktop App Problems
license screens, connection and trial problems, and model or generation errors.
Extension Problems
The extension not reaching the desktop app, or not filling a form.
Look up an error message
Find the message you are seeing, then follow it to the page that explains it.
No License FoundDesktop App ProblemsFree Trial ExpiredDesktop App ProblemsDevice Key RevokedDesktop App ProblemsValidation ErrorDesktop App ProblemsThe selected model could not be loadedDesktop App ProblemsA Fatal Application Error dialog appearsDesktop App ProblemsThe extension cannot reach the desktop appExtension ProblemsNo form fields were detectedExtension Problems